Exchange and Return Policy
At Svelte Step, we are committed to ensuring that you love your purchase. However, we understand that sometimes things don’t work out. If you are not completely satisfied with your order, we offer a flexible return and exchange policy to make the process as smooth as possible.
Return Eligibility
To be eligible for a return, the following conditions must be met:
- Items must be returned within 30 days from the date of delivery.
- The product must be in its original condition: unworn, unused, and with all tags attached.
- The product must be in its original packaging.
- We can only accept returns for items purchased directly from sveltestep.com. Items purchased from other retailers or third-party sellers are not eligible for return through our website.
How to Return an Item
If you would like to return an item, please follow these steps:
- Visit the returns section of our website to start the return process.
- Provide your order number and the reason for the return.
- Follow the instructions on how to send back the items to us.
Once we receive your returned product, we will process it and issue a refund or exchange as requested. Please allow a few business days for the return to be processed after we receive the product.
Exchanges
If you would like to exchange an item for a different size or color, simply follow the same return process and place a new order for the desired item. Since we cannot hold items, it is recommended that you order the replacement item as soon as you decide on your exchange. Once we receive the returned item, we will process the refund for the original purchase.
Refunds
Refunds will be issued to the original payment method used during purchase. Please note that it may take several business days for the refund to appear in your account depending on your payment provider. In some cases, a restocking fee may apply, which will be clearly stated during the return process.
Non-Refundable Items
Unfortunately, certain items are non-refundable:
- Items that are worn or used.
- Items without their original tags or packaging.
- Items that have been altered in any way.
Shipping Costs
Please note that shipping costs for returns and exchanges are the responsibility of the customer unless the return is due to a defect or an error on our part. We recommend using a trackable shipping service for your return as we cannot guarantee that we will receive your returned item.
Damaged or Defective Items
If you receive a damaged or defective item, we apologize for the inconvenience. Please contact our customer support team immediately, and we will assist you with a return, exchange, or refund. We’ll do everything we can to ensure the issue is resolved to your satisfaction.
Final Sale Items
All sale items are final sale and cannot be returned or exchanged unless they are defective or damaged. Please carefully review the details before completing your purchase.
Contact Us
If you have any questions about our return or exchange policy or need assistance with a return, don’t hesitate to reach out to us through our website. Our customer support team is here to help.